Last updated: 3rd June 2025
Muddy Booking, operated by Grizzlyware Ltd ("we," "our," or "us"), is committed to protecting the privacy of end users and operators who use our booking platform. This Privacy Policy outlines our data processing practices.
We process the following personal data on behalf of our operators:
We also directly collect the following data from operators:
We also collect the following data from all users of our platform:
We process end user personal data solely to facilitate bookings between end users and operators and to manage operator accounts and dashboards.
We process operator data to manage operator accounts, facilitate bookings, communicate platform updates, provide customer support, and for business analytics purposes. With explicit consent, we may use operator data for marketing communications.
We may use data to improve our services, including analytics and research. We may also use anonymised data for statistical purposes.
Payments are securely processed by Stripe. Please review Stripe's Privacy Policy for details on their data handling practices: https://stripe.com/gb/privacy
Analytics data is collected via PostHog, Inc. Please review PostHog's Privacy Policy for details on their data handling practices: https://posthog.com/privacy
Error monitoring and debugging data may be collected via Sentry. Sentry may receive information such as browser details, device type, request data, and application error messages to help us detect and resolve issues. Please review Sentry's Privacy Policy for further details on their data handling practices: https://sentry.io/privacy/
We implement security measures designed to protect your personal data from unauthorised access, loss, misuse, alteration, or destruction.
Operator data is retained indefinitely unless deletion is requested by the operator. Upon request, operator data will be anonymised or deleted.
End users have the right to request access, rectification, deletion, or restriction of processing of their personal data. To exercise these rights, please contact the relevant operator, as we process data on their behalf.
Operators may request access, rectification, or deletion of their data by contacting us directly at contact@grizzlyware.com.
Muddy Booking does not knowingly process personal data from individuals under 16.
We reserve the right to modify these terms and any related policies at any time. Updates will be posted on our website and become effective immediately upon posting.
For any queries about our privacy practices, please contact us at: contact@grizzlyware.com
For full details, visit our official legal documents page here.