Last updated: 5th August 2025
These Terms and Conditions govern the use of the Muddy Booking platform ("the platform"), operated by Grizzlyware Ltd ("we," "our," or "us"). By accessing Muddy Booking, you agree to these terms.
All users must be 16 years or older to access or use Muddy Booking.
Operators signing up to use Muddy Booking as their booking platform must be at least 18 years of age.
Operators must create accounts to use Muddy Booking, maintaining accurate and secure account information. Operators are responsible for all activity conducted via their accounts.
We facilitate bookings between operators and end users. Operators are solely responsible for the accuracy and quality of their listings and the delivery of booked services.
Payments processed through Muddy Booking are handled securely via Stripe. Operators agree to Stripe's terms when receiving payments through our platform.
Operators must pay Muddy Booking a subscription for the right to use Muddy Booking, as detailed in their pricing schedule in their account.
Operators may change their plan at any time, and the new plan will take effect immediately. If an operator changes their plan, they will be charged the difference in fees for the remainder of the billing period. No credits will be given when downgrading plans.
Operators may cancel their subscription at any time. If an operator cancels their subscription, they will retain access to Muddy Booking until the end of the current billing period, after which their account will be deactivated.
We reserve the right to change fees with 30 days' notice. Operators can change or cancel their subscription at any time.
The platform allows operators to purchase SMS credits in order to send booking confirmations, reminders and other notifications to end users. By purchasing or using SMS credits you agree to the following additional terms:
Territory and permitted recipients – SMS messages may only be sent to mobile numbers registered in the United Kingdom. Messages addressed to non-UK numbers will be blocked automatically.
Variable message costs – The price of an outbound message varies by county. Higher charges apply to certain regions, including (but not limited to) Guernsey, the Isle of Man and Jersey.
Expiry of credits –
Message length and credit usage – SMS charges are measured in credits. One credit covers up to 160 characters when the message uses the GSM‑7 alphabet.
Consequently, a single outbound message may consume multiple credits depending on its length and character set. Consequently, a single outbound message may consume multiple credits.
Unused credits are not refundable or transferable and will be forfeited on expiry.
Failure to make payment will lead to deactivation of your account. Deactivated accounts will become dormant for 6 months in which time you may reactivate your account or request your data. Beyond 6 months, your account and its data may be permanently deleted without warning.
Operators are subject to subscription booking limits as specified in their pricing schedule.
A booking counts towards this limit once it transitions to a "confirmed" state. Once a booking has been confirmed, it will count towards this limit, regardless of whether the booking state changes at a later date.
If an operator exceeds their plan limits, they will incur overage fees as detailed in their pricing schedule.
Overage fees will be charged monthly and are due immediately upon receipt of the invoice.
Booking limits are reset monthly at 00:00 UTC on the first day of each calendar month.
Operators may be eligible for a free trial period of the platform. The free trial allows operators to use Muddy Booking without charge for a limited time.
Payment details are not required to start a free trial. Payment details must be provided before the end of the free trial to continue using Muddy Booking without interruption.
Free trials are limited to one per operator and cannot be combined with any other offers.
Operators requiring bespoke pricing must contact us directly to discuss their needs. Bespoke pricing is subject to negotiation and may include custom features or services.
Operators are responsible for all content provided on Muddy Booking. You agree not to upload or distribute harmful, illegal, misleading, or inappropriate content.
Grizzlyware Ltd is not liable for disputes between end users and operators. We provide the platform "as is" without warranties of any kind.
We reserve the right to modify these terms and any related policies at any time. Updates will be posted on our website and become effective immediately upon posting.
For questions about these terms, contact: contact@grizzlyware.com
For full details, visit our official legal documents index.