Cookie Policy

Last updated: 20th August 2025

Introduction

Muddy Booking, operated by Grizzlyware Ltd, uses cookies for functional purposes essential to operating and providing our booking services, as well as optional analytics cookies to help us improve our services based on user preferences. We also use third-party service cookies provided by Tawk.to to power our live chat feature, and PostHog to analyze user interactions (only if you consent).

What Are Cookies?

Cookies are small text files placed on your device when you access our website or application.

Cookies We Use

We currently use two categories of cookies:

Strictly Necessary Functional Cookies

  • Maintain session data
  • Enable secure payments
  • Ensure optimal site functionality
  • Operate our live chat system (via Tawk.to)

These cookies are essential for our website and application to operate. Details of the cookies used by Tawk.to can be found in their cookie policy.

Analytics Cookies (Optional, Opt-In Only)

  • Help us understand how visitors interact with our website
  • Improve our services by analyzing user interactions (via PostHog)

These cookies are optional and used only with your explicit consent. Details of cookies set by PostHog can be found in their cookie policy.

Consent and Control

Explicit consent is not required for strictly necessary cookies (including Tawk.to live chat cookies) under current UK regulations. Analytics cookies (including PostHog) will only be activated if you explicitly opt-in. You can manage your cookie preferences or withdraw consent at any time via your browser settings.

Future Changes

If additional types of cookies (e.g., marketing or preference cookies) are introduced, we will update this policy and clearly request your explicit consent.

Contact Information

For questions about our cookie usage, please contact: contact@grizzlyware.com