FAQs

Muddy Booking is custom-built specifically for dog field businesses—unlike generic platforms that try to fit all industries.

Muddy offers a premium experience that reflects the quality and care you’ve put into your field, from a beautifully designed booking page to features tailored for dog parks.

Your booking page is often the first impression customers get of your business—and with Muddy Booking, that impression is polished, professional, and reassuring.

While the cost may be slightly higher than basic systems, it delivers far more value: better customer experience, time-saving automation, and fewer headaches.

Choosing a system like Muddy Booking is an investment in your business—not just a cost. It helps you attract and retain customers who appreciate a professional, hassle-free booking experience.

Plus, it’s built, owned, and run in the UK, meaning local support that understands your needs and regulations.

Muddy Booking uses a simple, pay-as-you-go pricing model with no monthly fees.

We charge 1.5% of the booking value plus 25p per booking, subject to VAT.

For example, if a customer books a £10 session, the total fee would be just 40p + VAT (48p inc VAT).

That means you keep the majority of every booking, and only pay when you actually make sales.

We also refund you for any cancelled bookings, so you never pay for sessions that don’t happen.

There are no setup costs or hidden charges — just transparent pricing that scales with your business. Please note, card payments are facilitated by Stripe, who charge fees to process the payment (typically 1.5% + 20p for UK cards).

Yes. Muddy Booking is actively developed with regular updates based on real feedback from field owners.

We’re constantly improving the platform to add new tools, streamline existing features, and respond to the needs of the dog field community.

Because we're focused solely on dog fields, every new feature is relevant and designed to make your life easier and your business run better.

You’ll also be kept in the loop about updates—so you always know what’s new and how to use it.

Switching is free! Zilch, nada, nothing.

The Muddy team provides support with data migration, and you only pay transaction fees once bookings start coming in.

No. We can import your existing bookings and customer data.

This ensures a smooth transition without any disruption to your business or customers.

Not at all. Muddy Booking gives you a professional, customizable booking page - Allowing you to take bookings without needing your own website.

However, if you have a website, you can easily integrate Muddy Booking into it, and we can help if needed.

The system is fully mobile-optimized, and works smoothly on any smartphone or tablet for both field owners and customers.

Muddy Booking supports card payments, Apple Pay, and Google Pay.

This makes it quick and easy for customers to book sessions online without requiring them to manually enter any of their personal details or register for an account.

Absolutely! Muddy Booking offers friendly UK-based support. We can assist during setup, migration, and provide ongoing help and advice.

You can use email, text, or social media to inform customers. If your booking system is integrated with your website, your customers will use Muddy Booking without even knowing it.

Yes, you can upload your logo and adjust colors and styles. Your booking page will reflect your brand without needing any tech skills.

You can setup an account to play around with it in minutes.

Migrating your data and getting everything ready for your customers can take a few days (as we want to make sure it's perfect!), but we'll work with you to get it done as quickly as possible.