FAQs

Less time on admin. Bookings, payments, refunds, and confirmations run automatically - fewer calls, fewer mistakes, more time for your field.

Predictable costs. Flat-rate pricing means you always know what you're paying.

Ready in minutes. Built for dog fields, so there's no wrestling with a generic platform.

Customers keep coming back. A polished booking experience builds trust and loyalty.

UK support that gets it. Help from people who understand dog field businesses.

Your bookings won't stop. You can keep taking bookings without interruption.

A small fee applies per extra booking - see our pricing page for details.

We'll warn you in advance, so you can upgrade before any extra charges kick in.

Yes - no payment details needed.

Set up your booking form, add your fields, and take test bookings to see how everything works before committing.

Yes. Reduce no-shows with booking confirmations, reminders, and cancellation notices sent straight to their phone.

Customise messages with access instructions and important details.

WhatsApp & SMS are an additional cost - see our pricing page. Set up automatic top-up and never run out of credits.

SMS can be fully customised. We provide templates you can edit to suit your needs.

WhatsApp has some restrictions from Meta, but you can add access instructions to confirmations and reminders.

Yes. We'll try WhatsApp first - if that fails, SMS is sent automatically.

Your customers get reached through whichever channel works best for them.

Yes. Booking confirmations, cancellations, and reminders by email are included at no extra cost.

Yes. Manage all your fields in one place with different pricing, availability, opening hours and gate codes for each.

Yes. Stop chasing payments from commercial walkers.

Invoices can be paid by card, Direct Debit, bank transfer, cheque or cash.

Set up automatic card collection or Direct Debit and payments are taken without you lifting a finger.

Automatic reminders chase unpaid invoices for you.

Yes. Protect your revenue with flexible cancellation policies.

Charge a fixed fee, a percentage of the booking value, or both - capped at the booking total.

Optionally enable late cancellation fees with different rates inside your notice period.

Fees apply automatically to invoiced customers too, so you never miss out.

If you've enabled late cancellation fees, you can charge higher rates inside your notice period.

Fees are calculated and applied automatically - no awkward conversations needed.

You can always waive the fee if the circumstances call for it.

Yes. Regular updates based on feedback from field owners like you.

Every new feature is built specifically for dog fields - no bloat, just tools that make your life easier.

No. Switching is completely free.

We'll help migrate your data and set up your booking form.

No. We import your existing bookings and customer data for a seamless transition.

No. You get a professional booking page ready to share with customers.

Already have a website? We can help you integrate Muddy Booking into it.

The system works smoothly on any smartphone or tablet - for you and your customers.

Faster checkout for customers. Card payments, Apple Pay and Google Pay - no account needed.

For invoices: Direct Debit, bank transfer, cheque, cash, or automatic card collection.

Yes. Friendly UK-based support during setup, migration, and whenever you need help.

Share via email, text, or social media. If it's on your website, customers will use it automatically.

Yes. Add your logo, adjust colours and styles - no tech skills needed.

Use the VAT toggle on our pricing pages to see prices including or excluding VAT.

Set up an account in minutes.

Full migration takes a few days - we'll make sure everything's perfect before you go live.

Yes. Get updates on new features, tips, and offers.