FAQs

Muddy Booking takes the hassle out of admin. Bookings, payments, refunds, and confirmations all run automatically: which means fewer calls, fewer mistakes, and more time for you to focus on your field.

Our flat-rate pricing keeps costs predictable and easy to budget. You always know what you’re paying.

Because Muddy Booking is already designed for dog fields, setup takes minutes. There's no need to bend a generic platform into shape.

For your customers, the experience is polished and professional. A clean, reliable booking page gives them confidence and keeps them coming back.

And if you ever need support, it’s provided locally in the UK by people who understand how dog field businesses actually run.

If you reach your plan's booking limit, you can continue to take bookings without interruption.

Just be aware that each booking over your limit will incur a small fee, which is detailed on our pricing page.

We'll notify you when you’re approaching your limit, so you have plenty of time to upgrade if needed, to avoid any extra charges.

Yes, you can start a free trial of Muddy Booking at any time, without needing to enter any payment details.

This allows you to explore the features, customise your booking page, and see how it works for your business before making a commitment.

During the trial, you can set up your booking form, add your fields, and even take test bookings to see how everything works.

Yes, Muddy Booking can send WhatsApp & SMS notifications to your customers, including booking confirmations, reminders, and cancellation notices.

You can customise messages to include important information you want to share.

This feature helps keep your customers informed and engaged, reducing no-shows and improving their overall experience.

Please note, WhatsApp & SMS notifications are an additional cost, please see our pricing page for details.

SMS notifications can be completely customised, and we provide default templates that you can edit to suit your needs.

Due to restrictions by Meta, WhatsApp messages cannot be fully customised, however you may add access instructions to confirmations and reminder messages.

Yes! If you enable both WhatsApp and SMS notifications, Muddy Booking will always try to send a WhatsApp message first.

If the customer doesn't have WhatsApp, or if the message fails to send for any reason, an SMS will be sent instead.

This ensures that your customers receive important notifications through the most effective channel available to them.

We recommend keeping a balance of credits for both channels to ensure all your customers are reached.

Yes, Muddy Booking includes email notifications for bookings, cancellations, and reminders.

Absolutely! Muddy Booking supports multiple fields, allowing you to manage all your bookings in one place.

This flexibility makes it easy to handle different pricing, availability, and customer preferences for each field.

You can also set different opening hours and gate codes for each field, ensuring everything runs smoothly.

Yes. Muddy Booking is actively developed with regular updates based on real feedback from field owners.

We’re constantly improving the platform to add new tools, streamline existing features, and respond to the needs of the dog field community.

Because we're focused solely on dog fields, every new feature is relevant and designed to make your life easier and your business run better.

You’ll also be kept in the loop about updates—so you always know what’s new and how to use it.

Switching is free! Zilch, nada, nothing.

The Muddy team provides support with data migration and customising your booking form to suit your business.

No. We can import your existing bookings and customer data.

This ensures a smooth transition without any disruption to your business or customers.

Not at all. Muddy Booking gives you a professional, customizable booking page - Allowing you to take bookings without needing your own website.

However, if you have a website, you can easily integrate Muddy Booking into it, and we can help you with that too!

We're also working on a feature to give you your own free website soon, subscribe to our newsletter to find out when it's available.

The system is fully mobile-optimized, and works smoothly on any smartphone or tablet for both field owners and customers.

Muddy Booking supports card payments, Apple Pay, Google Pay and PayPal.

This makes it quick and easy for customers to book sessions online without requiring them to manually enter any of their personal details or register for an account.

PayPal and other payment gateways can also be integrated if you'd like to use them, we'd be happy to help if you're unsure which to use.

Absolutely! Muddy Booking offers friendly UK-based support. We can assist during setup, migration, and provide ongoing help and advice.

You can use email, text, or social media to inform customers. If your booking system is integrated with your website, your customers will use Muddy Booking without any extra steps.

Yes, you can upload your logo and adjust colors and styles. Your booking page will reflect your brand without needing any tech skills.

Each page showing pricing on our website has a VAT toggle, allowing you to display prices either including or excluding VAT.

You can setup an account to play around with it in minutes.

Migrating your data and getting everything ready for your customers can take a few days (as we want to make sure it's perfect!), but we'll work with you to get it done as quickly as possible.

Yes. You can sign up to our newsletter to stay up to date with news, offers and new features.