Sending vouchers to customers

Accessing the send voucher feature

Once you've created a voucher, you can send it to customers by email. To access the send feature:

1. Go to Vouchers in the left-hand menu

2. Click on any voucher from your list to view its details
3. Click the Send voucher button

Filling out the send voucher form

When you click Send voucher, a form will appear at the top of the page with the following fields:

• Recipient email (1) — Enter the customer's email address where the voucher will be sent (required)
• Recipient name (2) — Add the customer's name to personalise the greeting in the email (optional)
• Personal message (3) — Include a custom message that will appear above the voucher details in the email (optional)
• Schedule for later — Choose to send the voucher at a specific date and time instead of immediately (optional)

Sending the voucher

1. Fill in at least the Recipient email field with the customer's email address
2. Add any optional information like the customer's name or a personal message
3. Click Send voucher (4) to send the email immediately

After sending

Once the voucher is sent, you'll return to the voucher details page where you can see:

• The Deliveries section (1) now shows the sent voucher with:
  • The recipient's email and name
  • Status (starts as PENDING, then changes to SENT)
  • The date and time when it was sent

Important notes

• You can send the same voucher to multiple customers — each will get their own copy
• The voucher remains ACTIVE and can be used by any recipient who has the code
• Vouchers can be sent immediately or scheduled for later delivery
• All delivery attempts are tracked in the Deliveries section of each voucher